Return & Warranty Policy

Return & Warranty Policy

1. Return Eligibility
- Returns are valid for 7 days from the date of delivery.
- Proof of purchase (e.g., order number, receipt) is required.

2. Condition of Returns
- Items must be unused, undamaged, and in their original packaging with tags/labels intact.
- Products showing signs of wear, damage, or misuse will not be accepted.

3. Return Process Timeline
- Once a return request is submitted, our team will review and process it within 5 business days.
- Refunds or replacements will be initiated only after the returned item is inspected and approved.

4. Replacements
- Approved replacements will be processed within 5–7 business days, subject to product availability.
- Delays due to stock shortages or other issues will be communicated promptly.

5. Warranty Coverage
- A 1-year warranty is provided from the date of purchase, covering manufacturing defects or malfunctions.
- Warranty does not cover damage caused by misuse, accidents, or unauthorized modifications.

6. Exclusions
- Final sale items (e.g., personalized/customized products) are non-returnable.
- Perishable goods, digital products, or intimate items are excluded from returns unless defective.

7. How to Initiate a Return
- Contact customer support at support@pawshub.shop or via your account portal.
- Include order details, reason for return, and photos (if applicable).

8. Refund Method
- Refunds will be issued to the original payment method within 3–5 business days after approval.

Note: This policy is subject to change. For urgent inquiries, contact this whatsapp [+971585299897]